VoIP in medical practice

We implemented VoIP in our clinic a few months ago, and the changes were noticeable right away. First of all, communication with patients has improved – they can now make an appointment faster, and answering machines with customizable voice messages reduce the workload of administrators. It is especially convenient that VoIP integrates with our CRM system, allowing us to automatically pull up patient data when an incoming call occurs. In addition, the ability to forward calls between departments has reduced waiting times. Doctors and medical staff can communicate within the network at no additional cost, even if someone is working remotely. Another plus is call recording, which helps resolve disputes and improves the quality of service. If you are just considering implementing VoIP, you should read this article https://www.snaprecordings.com/blog/7-steps-to-transforming-your-healthcare-practice-with-voip. It discusses the key stages of the transition in detail.

When we started implementing VoIP in the clinic, our main goal was to improve communication between employees and patients. At first, we had to adapt, but the results exceeded expectations. Firstly, VoIP allowed us to significantly reduce the cost of telephone calls, especially when communicating with patients from other regions or abroad. The system is convenient and cost-effective, since all calls are now made via the Internet, and this has significantly reduced communication costs.